Delete your account and data in the app: Profile → My data (RODO) → Delete my account and data. We reply within 30 days.
Step by step
- Open the PL360• app and log in.
- Go to the Profile tab.
- Open My data (RODO).
- Tap Delete my account and data and confirm: “Send a request to delete your account and data? Data we must keep by law (for example, receipts) is kept for the legal period.”
- The app confirms that the request was sent and shows the date by which we will reply.
Without the app
Call +48 787 451 787 or send a letter to: KOSTIANTYN SOLDATKO (PL360•), ul. Powstańców Śląskich 5 lok. 405, 53-332 Wrocław. kontakt@pl360.eu
What we delete
- Profile data: first and last name, phone, e-mail, PESEL and city.
- Documents and files, questionnaires, messages, notes and tasks in your cases, office case numbers.
- Partner requests, login sessions and devices registered for notifications.
- Active consents are withdrawn.
What we keep and for how long
- Payments, receipts and invoices — 5 years from the end of the year in which they were created (tax and accounting laws).
- Consent records — 3 years after withdrawal (proof of consent).
- Security and login log — 1 year; case activity log (identifiers only) — 1 year.
- Backups — up to 14 days, then replaced by new ones.
If your case is still in progress
Deleting the account does not end a separate legalisation service contract — we agree at the office how to continue the case. Data of an ongoing case is deleted after the case ends. Without a request, case data is deleted automatically 30 days after the decision (time to appeal).
Data passed to partners
If, with your consent, we passed a request to a partner, the partner is a separate controller — ask the partner directly to delete the data it holds. We delete our copy of the request the day after passing it on.