Residence cases of foreigners living in the Małopolskie voivodeship are handled by Małopolski Urząd Wojewódzki w Krakowie, ul. Przy Rondzie 6, 31-547 Kraków. Average decision time for temporary residence in 2026: 242 days (60 days by law).
Address and contact
- Office
- Małopolski Urząd Wojewódzki w Krakowie
- Department
- Wydział Spraw Cudzoziemców
- Address
- ul. Przy Rondzie 6, 31-547 Kraków
- Phone
- +48 12 210 20 20
- Page for foreigners
- malopolska.uw.gov.pl/default.aspx?page=WSC
- Case number at the office
- Numer sprawy
Waiting time
| Year | Temporary residence — average |
|---|---|
| 2023 | 128 days |
| 2024 | 145 days |
| 2025 | 183 days |
| 2026 | 242 days |
By law: 60 days (temporary residence), 6 months (183 days — permanent residence and EU long-term resident). More on deadlines.
Case status
Have ready: your case number (znak sprawy), the MOS application number, your name as in your passport, date of birth and passport number. Many offices answer faster by e-mail.
- +48 12 210 20 20 — Hotline for foreigners · Mon–Fri 7:30–15:30
Including information about your own case. - +48 12 210 20 22 — Automated line · 24/7
General information only. - +48 695 005 338 — CUKR card hotline · Mon–Fri 7:00–15:00
Free call. - +48 18 540 23 39 — Branch office · Nowy Sącz
- info.opt@muw.pl — Write about your case
Fees
Stamp duty: 340 zł (temporary residence), 440 zł (temporary residence and work), 640 zł (permanent residence, EU long-term resident); residence card: 100 zł. All amounts.
- Stamp duty for the permit
- 49 1020 2892 2276 3005 0000 0000
Wydział Podatków i Opłat UMK, al. Powstania Warszawskiego 10, Kraków (PKO Bank Polski S.A.) - Residence card issuance fee
- 08 1010 1270 0051 2222 3100 0000
Małopolski Urząd Wojewódzki, ul. Przy Rondzie 6, Kraków (NBP O/O Kraków)
Check the account number on the office website before transferring.
Appeal, ponaglenie, court complaint
- You file an appeal against this voivode's decision and a ponaglenie at this office (address above) — both are addressed to the Head of the Office for Foreigners.
- A complaint about inaction or delay is heard by WSA w Krakowie (the voivodeship administrative court), ul. Rakowicka 10, 31-511 Kraków — you file it via this office.
Frequently asked questions
How long does a residence card take at MUW Kraków?
The average temporary residence decision time at MUW Kraków in 2026 was 242 days (MSWiA data up to 6 July 2026); by law — 60 days.
How do I check my case status at MUW Kraków?
Phone: +48 12 210 20 20 (Mon–Fri 7:30–15:30). E-mail: info.opt@muw.pl.
Where do I pay for the residence card?
Stamp duty for the permit: Wydział Podatków i Opłat UMK, al. Powstania Warszawskiego 10, Kraków (PKO Bank Polski S.A.), 49 1020 2892 2276 3005 0000 0000. Card fee: Małopolski Urząd Wojewódzki, ul. Przy Rondzie 6, Kraków (NBP O/O Kraków), 08 1010 1270 0051 2222 3100 0000.
Which WSA court hears complaints about this voivode's inaction?
WSA w Krakowie (ul. Rakowicka 10, 31-511 Kraków); the complaint is filed via: Małopolski Urząd Wojewódzki w Krakowie.